Terms and Conditions

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Return and Refund Policy 

Effective Date: August 2, 2025 WTP Arms
Website: www.wtparms.com Contact: info@wtparms.com 

1. Firearms Sales – All Sales Are Final 

Due to federal and state regulations, all firearm sales are final. Once a firearm is transferred to the buyer (i.e., after completing the required background check and Form 4473), it cannot be returned or refunded under any circumstances.
If you experience an issue with a firearm after purchase, please contact the manufacturer directly regarding their warranty coverage. We are happy to assist in facilitating communication with the manufacturer if needed. 

2. Custom Services – Engraving & Coating 

All laser engraving and firearm coating services (including Cerakote and similar applications) are considered custom work and are non-refundable.
By submitting a custom job: 

• You acknowledge that any personalization or finish changes are permanent.
   
• You agree that once the work has begun, no changes or cancellations can be made.
   
• Slight variations in color, finish, or alignment are inherent to custom hand-applied services and do not constitute defects.
  WTP Arms is not responsible for customer errors in submitted designs, text, or specifications. Please verify all details before approving the job.
  If a mistake is made on our end, we will make reasonable efforts to correct it or offer a resolution.

3. Non-Firearm Merchandise
Returns may be accepted on select non-firearm items, such as:
 

• Accessories
   
• Parts (excluding serialized items)
   

• Apparel
   
• Cleaning kits or tools
  Return Conditions:
   
• Item must be unused, in original packaging, and in resellable condition
   
• Request must be made within 15 days of delivery
   
• Proof of purchase is required (receipt or order number)
  Customers are responsible for return shipping unless the return is due to an error on our part.
  4. Ammunition
  Due to safety and legal regulations, all ammunition sales are final and cannot be returned or
  refunded.
  5. Order Cancellations
  Orders may be canceled before shipment or firearm transfer, but a 15% restocking fee will apply. Shipping costs are non-refundable.
  Custom orders (engraving, coating, or special firearm orders) cannot be canceled once work has started or once the order has been placed with a supplier.
  6. Denied Background Checks
  If a firearm purchaser is denied during the background check, the firearm will be returned to
  our inventory, and a 25% restocking fee will be applied. Shipping costs will not be refunded. 7. Damaged or Incorrect Items
  Please inspect your order upon receipt. If the item is damaged or incorrect, contact us within 5 days at info@wtparms.com with your order number, a description of the issue, and supporting photos.
  We will work with you to resolve the issue, which may include a replacement, exchange, or refund where appropriate.
  8. Returns – How to Start One
   

To request a return (for eligible items), email info@wtparms.com and include: 

• Your order number
   
• The item(s) you’d like to return
   
• Reason for return
   
• Photos (if damaged or incorrect)
  We’ll provide instructions and a return authorization number, if applicable.
  9. Refunds
  Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds will be processed to the original payment method within 5–10 business days.
  10. Contact Us
  For any questions regarding this policy, please contact:
  info@wtparms.com
  WTP Arms, 4502 Rigsby Ave Unit 118, San Antonio, TX 78222